Shipping policy

Shipping Policy

Processing Times

Many Descry Creations items are assembled or prepared to order, and some components are ordered from our suppliers after your purchase is placed.

Estimated processing times are provided on individual product pages. We make every effort to ship orders within the stated timeframe and will contact you if an unexpected delay occurs.

Shipping

Shipping options and costs are shown at checkout before payment is completed.

Once your order has shipped, tracking information will be provided when available.

Delivery estimates provided by the shipping carrier are estimates and may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

Shipping Address

Please make sure your shipping address is complete and correct before submitting your order.

If you notice an address error, contact Descry Creations as soon as possible. We cannot guarantee that an address can be changed once an order has entered the shipping process.

Lost or Delayed Packages

If your tracking information shows that a package has been significantly delayed or appears to be lost in transit, please contact us so we can help investigate the shipment.

If tracking shows a package as delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier. You are also welcome to contact us for assistance.